A: (1) If your order status is 'Order Placed,' you can canceling the order and placing a new one.
(2) If your order status is 'Preparing for Shipment' or 'Shipped,' please contact customer service for assistance.

A: (1) The platform processes orders every Wednesday at 11:00 and the estimated shipping date is Friday of the same week. (The actual delivery time depending on the product and shipping conditions. Some products may have longer preparation time, please refer to the product notes.)
(2) Some vendors will ship the order immediately upon receiving it.

A: Due to different stock availability and suppliers, it is possible that the items will be delivered in separate shipments.

A: If the product has been shipped, you can click on the 'Shipment Details' next to the status column to track the logistics and delivery status. (Some statuses may not be available for inquiry if the vendor has not provided the logistics tracking number. We recommend checking again the next day or contacting customer service.)

A: If you receive a new product with scratches, damages, or defects not caused by human factors, please notify customer service immediately, and we will assist you as soon as possible.

A: If the order status is 'Order Placed' and the vendor has not started preparing for shipment, you can directly cancel the order. If the status is 'Preparing for Shipment' or 'Shipped,' please contact customer service for assistance.

A: (1) According to consumer protection laws, customers have a 7-day inspection period (not a trial period) for goods. If you wish to return or exchange the product, please contact customer service. The returned product must be in new condition and with complete packaging (including purchased item, accessories, internal and external packaging, gifts, etc.).
(2) If you made the payment in three installments, you need to cancel the entire order.
(3) Special notes for certain products: a. Fresh Food: If you purchased fresh food and find any abnormalities or damage upon delivery, please take photos, keep the packaging intact, store the product in a refrigerator or freezer, and contact customer service within 24 hours of receiving the goods. We will assist you in the return process. *If it is outside of service hours, you can send an email or leave a message on the official LINE account (ID: @tuk9915w). b. Electrical/3C products: Please ensure that they have not been powered on. If they have been powered on, a refurbishment fee may be charged (except for new product defects).
(4) After receiving your return request, it will take approximately 7-14 business days (excluding holidays) to process the return. We will contact you by phone or email when the process is completed. If you haven't received any response after the specified time, we suggest contacting customer service to understand the situation and receive assistance.

A: If you want to return or exchange the product within the 7-day inspection period (for non-defective products), the platform will arrange a logistics personnel to pick up the item within 3-5 working days (actual timing depends on the logistics schedule). If it is beyond the inspection period, you will be responsible for the return shipping fee. (For certain special products, there may be handling fees even within the inspection period).

A: The invoice will be issued approximately 7 business days after receiving the product. According to the regulations of the Ministry of Finance regarding 'Implementation Guidelines for Electronic Invoices,' the invoice will not be automatically sent. If you need to report the invoice with your business tax number, you can go to the order records and click on the invoice to print it directly.

A: According to the regulations of the Uniform Invoice Act, prize redemption requires the original invoice. The electronic invoice samples in your account are for reference purposes only and cannot be used for prize redemption. Every month on the 26th, a computerized prize draw will be conducted based on the winning numbers announced by the Ministry of Finance (excluding invoices that have been claimed or invalidated). If you win a prize, the invoice will be sent to you by registered mail.

A: Our platform operates in compliance with regulations and uses an automated system to issue invoices. Therefore, the product name and amount on the invoice will be based on the name and price at the time of purchase. We apologize for any inconvenience.